Privacy Policy

1. Introduction

Formulage Distribution (Pty) Ltd ("Company", "we", "our") is committed to protecting the privacy and confidentiality of personal information collected from customers ("you", "your") through our Website and related services.

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Consumer Protection Act 68 of 2008 (CPA), and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Information We Collect

• Identity: name, surname, contact details.
• Transaction: billing address, delivery address, payment details.
• Technical: IP address, browser type, device information, Website usage data.
• Communication: queries, complaints, or correspondence with the Company.

3. Purpose of Collection

We process personal information to:

• Fulfil and deliver orders.
• Manage returns and refunds.
• Communicate with customers about orders, promotions, or service updates.
• Comply with legal and regulatory obligations.
• Improve Website functionality and customer experience.

4. Role of Stockists

• Stockists may access limited customer data (name and region only).
• Stockists are prohibited from using this data for marketing, resale, or database building.
• All customer service, refunds, and compliance obligations remain with Formulage.

5. Role of Vanora (Pty) Ltd

• Vanora acts as Operator under POPIA, providing technical setup, hosting, and maintenance of the Website.
• Vanora processes customer data strictly on behalf of Formulage.
• Vanora does not use or disclose customer data for independent purposes.
• Vanora implements technical safeguards to protect data integrity.

6. Data Sharing

• Personal information will not be sold or disclosed to unauthorized third parties.
• Information may be shared with trusted service providers (e.g., payment processors, courier companies) strictly for transaction fulfilment.
• Disclosure may occur where required by law, regulation, or court order.

7. Data Security & Retention

• The Company implements appropriate technical and organizational measures to safeguard personal information.
• Personal information will be retained only as long as necessary to fulfil the purposes outlined or as required by law.
• Once retention is no longer necessary, information will be securely deleted or anonymized.

8. Customer Rights

Under POPIA, customers have the right to:

• Access personal information held by the Company.
• Request correction or deletion of inaccurate information.
• Object to the processing of personal information for direct marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa.

Information Regulator Contact: complaints.IR@justice.gov.za

9. Cookies and Tracking

• The Website may use cookies and similar technologies to enhance user experience and collect analytical data.
• Customers may disable cookies through browser settings, though this may affect Website functionality.

10. International Transfers

Where personal information is transferred outside South Africa (e.g., for international delivery), the Company will ensure that adequate protection measures are in place in accordance with POPIA.

11. Updates to Policy

The Company reserves the right to amend this Privacy Policy at any time. Updates will be published on the Website, and continued use of the Website constitutes acceptance of such amendments.

12. Contact Information

For all queries, returns, or complaints, please contact: